You will have to pay for the pet flight fare at the ticket counter. Your cats and dogs must be a minimum of 8 weeks of age. Hardage said, "as they are what make Southwest tick. Southwest flights to/from Hawaii allows pets. "Basically there is no need to monitor the currency of our values," Ms. Overall, the airline flies to more than 100 destinations. The airline is based at Dallas Love Field airport operates an extensive network across the US, as well as to international destinations in North and Central America. The following is an overview of all Southwest Airlines flights and destinations: Aruba. Southwest (also referred to as SW airlines or SWA) is a major US airline that provides low-cost passenger flights. The company receives 43,000 commendations a year, from both inside and outside the company. Southwest Airlines serves 106 domestic destinations and 15 international destinations in 12 countries, as of October 2022. Voluntary turnover is only two percent, and many of Southwest’s original employees are still there. They are lauded in newsletter features, on the intranet, by the CEO in videos that are played at staff meetings, and dinners honoring them. The icing on the cake is an elaborate recognition program for all employees who are recognized by customers. "But they are so surrounded by them after the hire that all employees are inculcated with them." “Once people are hired, they are evaluated against our three values,” Ms. We begin to get to know how people really behave.” Not what should they have done, but what they actually did. “Well, one example,” she said, “is asking, in job interviews, what they did when they had to respond to an irate customer. Our culture is defined by these three values, and they are used as the cardinal test for newly hired employees, who have to reflect those values.” "We want people who are proud to be here, people who have a fun and luving attitude and don't take themselves too seriously. The customer, hopefully, is getting more than he or she paid for."Īnd, of course, a fun-luving attitude. If you respect their concerns and needs, and still provide low-cost and low-fare terms, then you do indeed have a servant's heart. "We believe we need to connect people to what is important in their lives through friendly, reliable and low cost air travel. Thats what low fares without gotchas, which we call TransfarencySM, will do for you. People travel for a variety of reasons - business, funerals, vacations - and you need to be sensitive to their space and schedules."Ī servant's heart also fits right in. At the Heart of Southwest Airlines Customer demand for our low fares was evident with an all-time quarterly record load factor of 85.4 percent for third quarter 2015. We need to give our employees all the tools they need to support our customers. Hardage, means being fearless in terms of delivering the product. operates one of the worlds most admired and awarded airlines, offering its one-of-a-kind value and Hospitality at 121 airports across 11 countries. The values transcend the more typical ones, such as “take the initiative” or “care about your customers.” A warrior spirit, according to Ms.
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